Consumer protection
Questions about goods, services, refunds and consumer redress. The first step is to understand the facts, the relevant documents and the stage your matter has reached.
Matters within this area
- Defective goods and services
- Refund and warranty disputes
- Consumer complaint preparation
What to bring
Bring the complete papers, including attachments and previous responses. Useful starting documents can include the following.
- Invoices and payment records
- Warranty and service correspondence
- A clear record of the problem and response
Related reading
A legal notice — information to prepare before drafting
Bring the facts, transaction records, complete chronology and proposed instructions together.
DocumentsReceived a legal notice — preserving the complete record
Keep the notice, delivery evidence and connected documents together for a prompt review.
Questions before we speak
How do I arrange a conversation?
Call or email the office with your preferred time and a brief description of the subject. Arrange the discussion before sending sensitive documents.
Can you assess the likely result from a short message?
A meaningful assessment depends on the facts, complete documents, applicable law and procedural stage. A short message is a starting point for arranging that review.