Preserving digital evidence for a consumer dispute

At a glance

Keep complete messages, listings and transaction records with their original dates and context. A cropped screenshot may be insufficient to explain a disputed transaction.

Law and context

Consumer procedure addresses evidence and documents; the Bharatiya Sakshya Adhiniyam also contains provisions concerning electronic records. The applicable evidentiary requirements should be assessed for the forum and material involved.

Practical next step

Export records through lawful account access, preserve the original device or file where appropriate and note how each copy was obtained. Keep a separate working set for highlighting.

Important qualifications

Do not access another person’s account or alter messages. Technical proof, authenticity and any certificate requirement need advice on the actual record.

Document checklist

• Complete communications
• Original files where available
• Device and account context
• Copy-preparation note

Sources

• The Consumer Protection Act, 2019 — 38
• The Bharatiya Sakshya Adhiniyam, 2023 — 61-63

General information. The appropriate course depends on the complete facts, documents and applicable law. Editorial process and website disclaimer.