A useful place
to begin.
Practical guides to organising records and preparing for legal discussions. Browse a topic or search a question.
Is a purchase covered by consumer law?
The transaction must fall within the Consumer Protection Act's definition of consumer. A purchase described as business-related needs particular attention to the…
DocumentsConsumer complaint — preparing the core documents
Build the file around what was promised, what was supplied and the remedy sought. A dated transaction record is more useful than an unsupported compensation figure.
DocumentsWhich Consumer Commission can hear a complaint?
For ordinary pecuniary allocation under the 2021 rules, use the value paid as consideration, rather than simply adding the compensation demanded.
DocumentsTerritorial jurisdiction in a consumer complaint
Identify the statutory connection with the proposed place of filing. A convenient location or a seller's national website alone does not settle every jurisdiction…
DocumentsConsumer limitation — why correspondence needs a date record
Keep the cause-of-action dates and complaint history separately. Repeated emails to the seller should not be assumed to restart or suspend the filing period.
DocumentsDefective goods and warranty claims
Preserve the defect evidence and warranty terms before arranging repairs or disposal. A warranty claim and a statutory consumer remedy need not be identical.
DocumentsAn online order that never arrived
Keep the order and delivery record, and identify the seller and platform's actual roles. The correct complaint may require more than naming the app used.
DocumentsRefund delays after a cancelled online purchase
Record the cancellation, accepted refund amount and actual credits received. A promise that a refund was processed is different from proof it reached the account.
DocumentsMisleading product descriptions and advertisements
Preserve the description as it appeared when the purchase decision was made. A later edited listing may omit the representation relied on.
DocumentsPaid-service complaints — identifying a deficiency
Describe the agreed service and the specific shortfall. An adverse outcome is not automatically proof that the provider breached a legal duty.
DocumentsConsumer complaints about a housing purchase
Separate the promised handover, actual construction and payments, and identify any pending RERA or other proceeding. Choosing a remedy requires attention to overlap.
DocumentsProduct liability and injury records
Preserve the product and evidence safely, and obtain appropriate medical assistance for any injury. Ordinary return handling may not preserve the material needed…